Carol Hargreaves
Registered Manager
Safeguarding lead, health & safety and HR lead, training and development.
Carol is a finalist for the 2026 great British care awards as national homecare registered manager.
Carol has been a registered manager for many years and has worked in health and social care most of her life. Carol has a passion for empowering people and securing safe practice to facilitate people living the lives they like to in their own homes.
Carol loves meeting new people and hearing life stories. She is always happy to get stuck in or just lend an ear for people.
She works alongside other industry colleagues to champion strong working practices to ensure a robust future in health and social care. Currently Carol is the deputy chair for the Lancashire county council working group and provider forum, is also deputy chair for the NHS/ICB working group and is now proud to be a committee member for the new Lancashire Care Association.
Carol loves spending time with her family and friends and enjoys being outdoors with her dog. She enjoys visiting new places and meeting new people.
If you would like to talk to carol you can always find her in her office or email her on carol.hargreaves@masterstaff.co.uk (opens email application).
Lynne Reynolds
Senior Care Coordinator
Safeguarding and mental capacity lead, medication and first aid lead and RIDDOR lead.
Lynne has worked and progressed within the health and social care sector for over 16 years, including 10 years with Masterstaff Healthcare. During this time, she has achieved NVQ Level 2 and Level 5 in Health and Social Care, as well as NVQ Level 3 in Business Administration.
She has primarily worked in domiciliary care, supporting elderly people and individuals with disabilities. Lynne takes great job satisfaction from ensuring service users are treated with dignity and respect within their own homes.
Through her experience in care, she has developed a practical, hands-on approach and is always willing to actively support any situation to ensure that service users receive high-quality, person-centred care.
In her spare time, Lynne enjoys spending time with her family, exploring new places, and supporting Preston North End.
Britney Ross
Care Co-ordinator
Equality, Diversity and Inclusion and Fire Safety Lead, Medication and First Aid Champion.
I have been part of Masterstaff Healthcare since I was 18 years old, starting my journey as a Care Assistant. Over the years, I have been given incredible opportunities to develop my skills and progress within the company, and I am now proud to work as a Field Care Co-ordinator.
What I value most about Masterstaff Healthcare is the support and encouragement to grow professionally while continuing to make a positive difference in people’s lives. I enjoy having a dual role that allows me to work within the office while also carrying out care calls in the community. This balance helps me stay connected to both our clients and care staff, ensuring we continue to provide high-quality, person-centred care.
One of the most rewarding parts of my role is knowing that I can make a difference to individuals’ lives every day. I love being able to put a smile on people’s faces, offer support when it’s needed most, and help them maintain their independence and wellbeing. Seeing the positive impact that even small acts of kindness can have is what makes this career so fulfilling.
Working for Masterstaff Healthcare is a truly rewarding experience, and I am proud to be part of a team that genuinely cares about both its employees and the people it supports.
Keita Ferguson
Care Co-ordinator
Well-being, Mental Capacity, Medication, Equality, Diversity and Inclusion Lead, First Aid Champion.
Keita is the 2025 Proud Preston carer of the year.
I started my career in care at 17, having not seen the ‘care world’ before this, I had no idea what being a carer meant let alone the career pathways available in care. I was sure I wanted to take the University route but soon changed my mind once I began caring for people in their own homes. I progressed to a Senior care worker and later a Care Coordinator, helping people in a different way, whilst still providing care to those in the community. Masterstaff have afforded me the opportunity to work towards my NVQ 4 – my favourite part of my job is providing training to the care staff and working with other professionals to achieve the best possible outcomes for our service users. Having worked within the social care sector over the last 9 years, we have faced many challenges and changes – one being the difficulties faced being the ever changes face of Health and Social Care under local authorities. Showing people what a career in care looks like and how fulfilling it really is to be a part of is so important, we must continue to recognise and support the vital role that carers play within our communities.
Our Dedicated Accounts Team
Behind both MasterStaff and MasterStaff Healthcare is our experienced Accounts Team, providing essential financial and administrative support across both businesses.
From managing payroll and invoicing to working with clients, suppliers and our internal teams, they help ensure everything runs smoothly, accurately and on time. Their knowledge of both sides of the business means they understand the different requirements of our recruitment and healthcare services and can provide a consistent, reliable point of contact.
Friendly, approachable and always happy to help, our Accounts Team plays an important role in keeping things running smoothly behind the scenes. Whether you have a question about an invoice, payment or another accounts-related matter, you can be confident there is a dedicated team ready to assist.
